Legal

Refund Policy

Last updated: February 04, 2026

Try Before You Buy

We offer free trials on all our products so you can fully evaluate them before purchasing. This ensures you only pay for what works for you.

Digital Products Policy

As our products are digital software delivered electronically, we have a strict refund policy. We strongly encourage all customers to use our free trial versions before making a purchase to ensure our products meet their needs.

No Refunds on License Purchases Due to the digital nature of our products and the availability of free trials, we do not offer refunds on purchased licenses. Please use the trial period to thoroughly test our software before purchasing.

Free Trial Benefits

  • Full access to product features during trial period
  • No payment information required to start a trial
  • Ability to evaluate performance and compatibility
  • Time to verify the tool meets your specific requirements
  • No commitment until you decide to purchase

When We Consider Refund Requests

Refund requests are only considered under the following circumstances:

  • Technical Malfunction: The tool does not function as described in our official product documentation.
  • Unable to Resolve: Our support team has been unable to resolve the technical issue after reasonable attempts.
  • Verified Issue: The issue has been verified by our technical team as a genuine product defect and not related to user environment, configuration, or usage.

How to Submit a Refund Request

If you believe you qualify for a refund based on the criteria above:

  1. Contact our support team at support@azanx.com
  2. Include your order number, email address, and license key
  3. Provide a detailed description of the issue you're experiencing
  4. Include any relevant screenshots, error messages, or logs
  5. Our technical team will review your request and respond within 5-7 business days

Refund Processing

If a refund is approved, it will be processed to the original payment method (PayPal or Stripe). Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider. Upon refund, your license will be immediately deactivated.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Failure to use the free trial before purchasing
  • Issues caused by user's system configuration or environment
  • Incompatibility not mentioned in product requirements
  • Subscription renewals (please cancel before renewal date)
  • Requests made after 14 days from purchase
  • Abuse of the refund policy

Payment Security

We do not collect or store your payment information. All payments are securely processed through PayPal and Stripe. Any refunds will be processed through the same payment provider used for your original purchase.

Questions?

If you have any questions about our refund policy, please contact us before making a purchase.